Frequently Asked Questions

Everything you need to know about your Shiels shopping experience.

What is your return policy for jewelry items?

We offer a 30-day return policy for most items, provided they are in original condition and accompanied by proof of purchase. Please note that for hygiene reasons, earrings cannot be returned unless faulty.

How long does shipping take?

Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery, usually arriving within 1-3 business days.

Do you offer a warranty on your watches and jewelry?

Yes, all Shiels products come with a standard 12-month manufacturer's warranty that covers defects in materials and workmanship. Specific high-end watch brands may offer extended international warranties.

Can I pay for my order using Afterpay or Zip?

Absolutely. We support several 'Buy Now, Pay Later' services including Afterpay, Zip, and Humm, allowing you to split your purchase into manageable interest-free installments.

How do I find my correct ring size?

We provide a comprehensive Ring Size Guide on our website to help you measure at home. Alternatively, you can visit any Shiels storefront for a professional fitting by our expert staff.

Is your diamond jewelry ethically sourced?

At Shiels, we are committed to ethical sourcing. Our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.